After completing this course, students will be prepared for

Applications in Microsoft Dynamics CRM 3.0 Certification Exam (VUE Exam # CRM 30-423, Prometric Exam # MB2-423) AND

Customization in Microsoft Dynamics CRM 3.0 Certification Exam (VUE Exam # CRM 30-422, Prometric Exam # MB2-422) AND

Installation and Configuration in Microsoft Dynamics CRM 3.0 Certification Exam (VUE Exam # CRM 30-421, Prometric Exam # MB2-421)

Before attending this course, students must have: • General knowledge of Microsoft Windows • An understanding of Customer Relationship Management solution processes and practices

• 8522: Microsoft® CRM 3.0 Marketing Automation



• 8521: Microsoft CRM 3.0 Sales Management



• 8523: Microsoft® CRM 3.0 Service Management



• 8524: Microsoft® CRM 3.0 Service Scheduling



• 8525: Microsoft® CRM 3.0 Customization



• 8526: Microsoft® CRM 3.0 Installation and Configuration